Dealing With Difficult People
15 February 2022 2022-11-04 15:54Dealing With Difficult People
About This Course
We all encounter difficult people at some point in our professional lives. Dealing with them effectively means not only learning to manage our own reactions and communication style, but also being able to identify and understand what’s really going on with that difficult person in the workplace.
In this informative and comprehensive 3-course series, you will be guided through the three steps you need to follow in order to effectively deal with difficult people.
- Part 1: Understanding The Difficult Person
- Part 2: Managing The Difficult Person
- Part 3: Managing Your Reactions to The Difficult Person
Learning Objectives
By the end of this course, you will be able to:
Course Level
Intermediate level
Duration
This course is on-demand, meaning that you can take it anytime, at your own pace. The course takes approximately 105 minutes to complete from start to finish, but you have unlimited access for 3 months. You can choose to take the course in one sitting or in smaller bites. Either way, the course is entirely flexible and up to you how fast you complete it!
Written and developed by Workright ltd.
Workright Ltd. is a Canadian provider of high-quality eLearning products and certificate programs. They are thought leaders with more than 20 years of clinical and corporate experience in mental health, soft skills, and harassment prevention in the workplace.Â
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About the Course Authors
Dr. Stephanie Bot
President and Co-Founder
Dr. Stephanie Bot is Chief Psychologist at Dr. Bot and Associates, Director of Clinical and Professional Training for the Psychotherapy Program at the Toronto Institute for Contemporary Psychoanalysis (TICP), and co-founder of Workright.
Dr. Bot brings 20 years of clinical experience, business consulting, and curriculum expertise to developing Workright’s elite training programs, including the world’s first harassment prevention and response program (HEART) and a comprehensive online library of transformational e-learning courses with a unique psychological foundation.
Dr. Bot is a board member, fundraiser, and creator of a 3-year psychotherapy program and free community mental health clinic for the TICP, receiving approval from the Ministry of Training Colleges and Universities and the College for Registered Psychotherapists.
She is a published author in peer-reviewed journals and a featured speaker and lecturer who has presented her innovative approach to harassment and mental health in the workplace with co-founder Donna Marshall M.A. to the Ministry of Labour, Canadian Mental Health Association, The Human Resource Professional Association, Health and Safety Associations and the Canadian Bar Association, among others.
Her work has been instrumental in addressing and elevating employee and student relations and promoting mental health in educational and corporate settings.
Donna Marshall
Donna Marshall is a thought leader, professional speaker, lecturer, curriculum developer, and writer specializing in mental health, harassment, psychological safety, and interpersonal skills training.
Along with Dr. Stephanie Bot, she developed the ground-breaking Harassment Education Advisory Team program to manage and prevent harassment in the workplace. She wrote and facilitated leadership curricula for the Humber Institute of Technology and Advanced Learning and has appeared numerous times on a CBC television affiliate as a specialist in bullying and harassment.
Donna acted as Chair of the Human Resource Professionals Association (HRPA) Toronto Committee on Leadership, spearheading a province-wide assessment of HR Leaders, and contributing to developing a curriculum of programs in response to the results. 
Her articles on bullying and harassment in the workplace are published in HR Professional magazine. She has presented at the Mental Health Commission of Canada, Lancaster House, legal and HRPA conferences, Health and Safety forums, and other notable national and international conventions.
Donna regularly consults and advises organizations on how to develop and implement programs on mental health and psychological safety in the workplace. As a mental health clinician in private practice, she also treats clients on an individual basis.
