Work Relationship Success

Conflict is a part of our lives every day. In fact, conflict is a common occurrence in the workplace. Often, dealing with it can be difficult and even contentious without some strategies and best practices.

You will learn strategies to manage conflict that are successful in a variety of situations. Identify common communication mistakes and how to avoid them, adopt techniques for building rapport and achieving trust from your colleagues, reduce stress, and understand the nature of conflict.

Appreciating and valuing diversity depends on understanding the benefits and advantages of working with a variety of people. With increasing globalization, international boundaries are quickly disappearing. We must understand and value diversity in our customers, suppliers, managers, teams, and staff. Diverse cultural backgrounds, professional skills, and personalities are integral to a well- rounded organization. Our differences are “real” and often affect how we communicate and work together. Learn how to identify those differences, get rid of stereotypes, and enhance our working relationships.